Syntiqo Solutions · Legal
Terms & Conditions
Please read these terms carefully. They explain how you may use the Syntiqo Solutions website and how enquiries about our services are handled.
1. Introduction and business information
These terms govern use of the Syntiqo Solutions website and enquiries about our services. Syntiqo Solutions is a sole trader business trading under the name Syntiqo Solutions. It is not a limited company. We are a UK-based business transformation and automation consultancy serving clients in the UK and internationally.
Contact: contact@syntiqosolutions.com; +44 7495 379874.
Business address: Not published on this website. Please contact us by email for business correspondence.
2. Website use and acceptable conduct
You may use this website for lawful business and information purposes. You must not misuse the website, interfere with its operation, introduce malicious code, attempt unauthorised access, scrape or copy content unlawfully, impersonate another person, infringe rights, or use the website to commit or encourage an offence.
3. Our services
We provide AI automation, CRM integration, lead management, client communication systems, workflow optimisation, business transformation advice and bespoke digital solutions. Services are supplied only where agreed in a written quotation, proposal or service agreement. Website descriptions are general information and do not create a commitment to provide a particular result unless expressly agreed in writing.
4. Enquiries, quotations and proposals
An enquiry does not create a contract. Any quotation or proposal is subject to its stated assumptions, scope, validity period and availability. A contract arises only when both parties accept the relevant written terms or service agreement. We may request information needed to assess requirements and prepare a proposal.
5. Project scope, fees and payment
Project scope, deliverables, milestones, fees, expenses, taxes, payment dates and acceptance criteria will be set out in the relevant written proposal or service agreement. Payment periods, invoicing arrangements and VAT treatment, where applicable, will be confirmed in those project-specific terms. We may pause work for overdue undisputed invoices after giving reasonable notice. Changes to scope may affect timing and fees and should be agreed in writing.
6. Changes, cancellations and termination
Changes, cancellations and termination arrangements will be set out in the relevant written proposal or service agreement. Where those terms do not address a particular matter, the parties will agree reasonable arrangements in writing. The client must pay for work properly performed and approved expenses incurred up to termination, together with any agreed cancellation charges. We may terminate or suspend services for material breach, non-payment, unlawful instructions or circumstances beyond reasonable control.
7. Client responsibilities
The client must provide accurate information, timely decisions, access, approvals, credentials and cooperation reasonably required for the project. The client is responsible for ensuring it has rights to any data, content, systems and materials supplied to us, and for checking outputs before use. Delays caused by missing information or approvals may affect delivery dates.
8. Intellectual property
Each party retains ownership of materials it owned before the engagement. Unless the relevant written proposal or service agreement states otherwise, Syntiqo Solutions retains ownership of its pre-existing tools, methods, templates, know-how, reusable code and generic improvements. Subject to payment in full, the client receives the rights expressly granted in the relevant project terms for bespoke deliverables. Third-party software, platforms and licences remain subject to their own terms.
9. Confidentiality and data protection
Each party must protect confidential information received from the other and use it only for the agreed purpose, except where disclosure is required by law or the information is already public without breach. We process personal data in accordance with applicable data protection law. Where we process personal data for a client as a processor, the parties will put in place appropriate processing terms and instructions.
10. Liability
Nothing in these terms limits or excludes liability that cannot legally be limited or excluded, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation. Any agreed liability limits, exclusions and financial caps will be set out in the relevant written proposal or service agreement. If no project-specific limit applies, liability will be determined in accordance with applicable law. We are not liable for indirect or consequential loss, loss of profit, revenue, business, opportunity, anticipated savings or data, except where such exclusion is not permitted by law. The client remains responsible for business decisions, third-party systems and results dependent on information or access it supplies.
11. Third-party platforms and integrations
Projects may use third-party platforms, APIs, cloud services or automation tools. Their availability, functionality, pricing, security and terms are controlled by their providers. We are not responsible for changes, outages, account restrictions or failures caused by third parties, but will work reasonably with the client to identify and address project issues within the agreed scope.
12. Website availability and disclaimers
We aim to keep this website available and accurate but do not guarantee uninterrupted access, complete accuracy, suitability for a particular purpose or that the website is free of errors or harmful content. Information on the website is not legal, financial or regulated professional advice. Users should obtain appropriate independent advice before acting.
13. Governing law and jurisdiction
These terms and any non-contractual disputes arising from them are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction, unless mandatory law provides otherwise.
14. Changes and contact
We may update these website terms by publishing a revised version. The latest version applies from publication. Questions about these terms should be sent to contact@syntiqosolutions.com.