Privacy Policy
1. Who we are
Syntiqo Solutions is the trading name of Suhailah Kousar, a UK sole trader. Su Kay is the professional name used by Suhailah Kousar. We provide business transformation and automation consultancy to clients in the UK and internationally.
Contact details
Legal name: Suhailah Kousar
Professional name: Su Kay
Trading name: Syntiqo Solutions
Status: UK sole trader
Email: contact@syntiqosolutions.com
Telephone: +44 7495 379874
2. Personal information we collect
We may collect personal information you provide when you contact us or make an enquiry, including your name, business name, job title, email address, telephone number, enquiry details, service requirements, project information and communications. We may also collect information you provide when arranging a consultation or discussing potential services.
When you use our website, we may collect limited technical information such as your IP address, browser and device type, operating system, pages visited, approximate location and cookie identifiers. We only collect information that is reasonably necessary for the purposes described in this policy.
3. How we use personal information
We use personal information to respond to enquiries, communicate with prospective and existing clients, understand business requirements, arrange consultations, prepare relevant information about our services, deliver and manage consultancy work, maintain business records, improve our website and services, protect our systems, prevent misuse and comply with legal obligations.
We do not use personal information for unrelated purposes without a lawful basis. We do not sell personal information.
4. UK GDPR lawful bases
Depending on the circumstances, we process personal information on the following lawful bases:
• Contract: to take steps at your request before entering into an agreement, or to perform an agreement with you.
• Legitimate interests: to operate and improve Syntiqo Solutions, respond to business enquiries, communicate with clients and protect our systems, where those interests are not overridden by your rights.
• Legal obligation: where processing is needed to comply with a legal or regulatory requirement.
• Consent: where you have given consent, such as for certain non-essential cookies or communications. You may withdraw consent at any time, without affecting processing carried out before withdrawal.
5. Storage and security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse, alteration or disclosure. These measures may include access controls, account security, secure services and limiting access to information to people who need it for legitimate business purposes.
No method of sending or storing information online is completely secure. You should take care when sending information over the internet and contact us promptly if you believe your information has been accessed improperly.
6. Retention
We keep personal information only for as long as it is reasonably needed for the purpose for which it was collected, to manage our business relationship, to meet legal and accounting obligations, to resolve disputes and to protect our legitimate interests. The length of time depends on the type of information and why we hold it. We securely delete or anonymise information when it is no longer needed.
7. Third-party providers
We use trusted service providers to help operate our business and website:
• Wix: website hosting and related website services.
• Google Workspace: business email, documents and communications.
• Make: workflow automation and connections between business systems.
These providers may process personal information on our behalf or as independent controllers, depending on the service and the relevant processing activity. We expect providers to use appropriate security measures and to process information in accordance with applicable law and their own published terms and privacy information.
8. Cookies and website analytics
Our website may use necessary cookies to provide core website functions. Where applicable, we may also use preference, analytics or similar technologies to understand website use, improve performance and support website security. Non-essential cookies will be used only where permitted and, where required, with your consent.
You can manage cookies through your browser settings and any cookie controls made available on the website. Disabling cookies may affect some website functions. We do not use cookies to sell personal information.
9. Sharing and international transfers
We may share personal information with the providers described above, professional advisers, insurers, regulators, law enforcement where required by law, and a successor or buyer if our business is reorganised or transferred. We do not share more information than is reasonably necessary for the relevant purpose.
Some providers may process personal information outside the UK. Where personal information is transferred internationally, we use an adequacy decision or another lawful safeguard available under UK data protection law, such as the UK International Data Transfer Agreement or UK Addendum, together with appropriate security measures where required.
10. Your data protection rights
Subject to legal conditions and exemptions, you may have the right to request access to your personal information, correction of inaccurate or incomplete information, erasure, restriction of processing, data portability, and to object to processing based on legitimate interests or direct marketing. Where processing is based on consent, you may withdraw that consent.
To exercise your rights, contact us at contact@syntiqosolutions.com. We may ask for information to verify your identity. We normally respond within one month, although applicable law may allow an extension for complex or multiple requests. You also have the right to complain to the Information Commissioner’s Office.
11. Complaints to the ICO
Please contact us first so that we can try to resolve your concern. You can also complain to the UK Information Commissioner’s Office (ICO):
Website: https://ico.org.uk/make-a-complaint/
Telephone: 0303 123 1113
Address: Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
12. Changes to this policy
We may update this Privacy Policy when our services, providers, systems or legal obligations change. The latest version will be published on this page.